Standard Operating Procedures (SOP) Policy
1. Purpose
At Contek Automation Pvt. Ltd., Standard Operating Procedures (SOPs) are established to ensure consistency, quality, safety, and efficiency across all operations. This SOP Policy defines our commitment to standardized processes that support reliable project execution, customer satisfaction, and continual improvement.
2. Scope
This policy applies to all employees, interns, contractors, and departments of Contek Automation Pvt. Ltd., including but not limited to:
Design & Engineering
Manufacturing & Assembly
Electrical & Mechanical Operations
Quality Assurance
Project Management
Sales & Customer Support
Administration & HR
All personnel are required to understand and adhere to the SOPs relevant to their roles.
3. SOP Framework
SOPs at Contek Automation are documented instructions that describe:
Step-by-step operational processes
Roles and responsibilities
Safety and quality checkpoints
Inputs, outputs, and acceptance criteria
Each SOP is designed to minimize errors, improve productivity, and ensure compliance with applicable standards and customer requirements.
4. Development & Approval
SOPs are developed by qualified personnel or department heads based on operational needs and best practices.
All SOPs are reviewed for technical accuracy, safety, and compliance.
Final approval is granted by authorized management before implementation.
5. Implementation & Training
Approved SOPs are communicated to relevant employees.
Training is provided where necessary to ensure correct understanding and implementation.
Employees are expected to follow SOPs during daily operations without deviation unless formally approved.
6. Compliance & Accountability
Adherence to SOPs is mandatory.
Non-compliance may lead to corrective actions, retraining, or disciplinary measures as per company policy.
Supervisors and managers are responsible for monitoring SOP compliance within their teams.
7. Review & Continuous Improvement
SOPs are periodically reviewed to ensure relevance, effectiveness, and alignment with organizational goals.
Updates may be made due to process improvements, customer feedback, regulatory changes, or audit findings.
Employees are encouraged to suggest improvements through appropriate internal channels.
8. Document Control
All SOPs are maintained as controlled documents.
Only the latest approved versions are permitted for use.
Obsolete SOPs are withdrawn to prevent unintended usage.
9. Confidentiality
SOPs are proprietary documents of Contek Automation Pvt. Ltd. and may contain confidential operational information. Unauthorized distribution, reproduction, or misuse is strictly prohibited.
10. Policy Amendment
Contek Automation Pvt. Ltd. reserves the right to amend, update, or withdraw this SOP Policy and related procedures at any time, in line with business requirements and statutory obligations.
11. Commitment to Quality & Safety
Through effective SOP implementation, Contek Automation reaffirms its commitment to:
High-quality automation solutions
Safe working practices
Operational excellence
Customer satisfaction